Hudson West ("we", "us", "our") operates this website (the "Site") and is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to it. This policy applies to visitors of the Site and to customers who purchase products or services from us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who we are

Hudson West is the data controller responsible for your personal data. Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you. If you have any questions about this policy or how we handle your personal data, you can contact us at info@hudsonwestldn.com.

2. Information we collect

We may collect and process the following categories of personal data:

Contact and account information: your name, email address, postal address, telephone number, and account login details.

Order information: details of products or services you purchase, order history, and delivery instructions.

Payment information: billing address and payment details necessary to process your order. Card details are processed directly by our payment providers and are not stored on our systems.

Technical information: IP address, browser type and version, device information, operating system, and browsing behaviour on the Site, collected through cookies and similar technologies.

Communications: records of correspondence if you contact us, including customer service enquiries, reviews and feedback.

3. How we collect your information

We collect personal data directly from you when you create an account, place an order, subscribe to a newsletter, fill in a form, or otherwise contact us. We also collect information automatically as you navigate the Site, using cookies and similar tracking technologies, and we may receive information from third parties such as our payment and shipping providers.

4. How we use your information

We use your personal data to: process and deliver your orders, including managing payments and shipping; create and manage your account; communicate with you about your orders, enquiries, or customer service requests; send you marketing communications where you have consented to receive them, and allow you to opt out at any time; improve and personalise the Site and our product offering; detect and prevent fraud and other unlawful activity; and comply with our legal and regulatory obligations.

5. Legal basis for processing

We process your personal data on one or more of the following legal bases: performance of a contract with you (for example, to fulfil an order); your consent (for example, for marketing emails or non-essential cookies); our legitimate interests (for example, to improve our services and prevent fraud), provided these are not overridden by your rights; and compliance with a legal obligation (for example, tax and accounting requirements).

6. Cookies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, and understand how visitors use the Site, including for analytics and, where you have consented, marketing purposes. You can control or disable cookies through your browser settings, although this may affect the functionality of the Site.

7. Sharing your information

We do not sell your personal data. We may share your personal data with: service providers who support our business, such as Shopify Inc. (our e-commerce platform), payment processors, delivery and courier companies, and email or marketing platforms; professional advisers, such as lawyers, auditors and accountants, where necessary; and law enforcement, regulators or other authorities where required by law. Any third party we share data with is required to keep your data secure and to use it only for the purposes we specify.

8. International transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where we transfer your personal data internationally, we take steps to ensure it receives an adequate level of protection, including through the use of standard contractual clauses or equivalent safeguards approved by the relevant authorities.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When your personal data is no longer required, we will securely delete or anonymise it.

10. Your rights

Depending on where you live, you may have the right to: request access to the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your personal data; object to or restrict our processing of your personal data; request that your data be transferred to you or a third party (data portability); and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@hudsonwestldn.com. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children's privacy

The Site is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us so that we can delete it.

13. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policy of any third-party site you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated version on this page and update the "Last updated" date above. We encourage you to review this policy periodically.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Hudson West

Email: info@hudsonwestldn.com

Address: United Kingdom